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ENHANCED ONLINE SHOPPING EXPERIENCE

Introducing our Enhanced Online Shopping Experience! Our team of Fragrance Concierge Consultants is thrilled to offer personalised assistance to improve your online shopping journey. Whether you're exploring our product range or seeking the perfect gift, our knowledgeable experts are here to guide you every step of the way.

HERE'S HOW IT WORKS:

  1. Simply click on the chat icon located conveniently on our product pages.
  2. You'll be instantly connected with our in-store consultants via chat.
  3. Delve into our exquisite selection of products, ask any questions and receive tailored advice to suit your preferences.


SERVICE HOURS (GMT+1):

  • Monday, Wednesday, Friday: 10:00 – 16:00
  • Tuesday, Thursday: 10:00 - 17:00
  • Saturday, Sunday: offline (leave us a message)

Please note: Our service will be unavailable on December 25th, December 26th, and January 1st.

FAQ

WONDERING HOW OUR FRAGRANCE CONCIERGE CONSULTANTS CAN HELP YOU?

Our aim is to ensure a flawless online shopping experience for you. While our products are beautifully showcased online, we understand that additional information may enhance your decision-making process. Our in-store experts are dedicated to addressing your queries and assisting with your purchasing decisions.

Rest assured, your privacy and security are paramount to us. During the chat session, we won't collect any of your personal information, ensuring a safe and secure interaction. 

PREFER A MORE TRADITIONAL APPROACH TO ASSISTANCE?

You can reach out to our Fragrance Concierge Consultants by phone at +34 9656 484 68 (Spain & Europe) or +44 208 064 0474 (United Kingdom). Our friendly and knowledgeable team is delighted to provide expert advice on our products, but can help with placing a new order or assist with existing orders. They're committed to understanding your needs and offering tailored guidance to make your experience even more seamless.

SERVICE HOURS (GMT+1):

  • Monday, Wednesday, Friday: 10:00 – 16:00
  • Tuesday, Thursday: 10:00 - 17:00
  • Saturday, Sunday: Closed (leave us message)

Please note: Our service will be unavailable on December 25th, December 26th, and January 1st.

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