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Still need assistance?

Reach out to us. Our friendly team is happy to help.

CHAT: Chat with us via the chat button (found at the bottom right of this screen)
CALL:  +34 96 56 484 68

WHAT ARE YOUR SHIPPING RATES?

Our shipping rates are determined on where you live and the weight of your parcel.

SHIPPING RATES WITHIN SPAIN?

ORDER OVER €80 TO ENJOY FREE SHIPPING wih DHL Express.
ORDERS UNDER €80.00 (DHL Express) - just €6.00

In most cases we will ship orders on the same business day (providing your order is placed before 11:00am Monday to Friday, and the items are in stock).

SHIPPING RATES TO PORTUGAL?

ORDER OVER €80 TO ENJOY FREE SHIPPING with UPS or DHL Express.

ORDERS UNDER €80.00 - just €8.45

In most cases we will ship orders on the same business day (providing your order is placed before 09:00am Monday to Friday, and the items are in stock).

SHIPPING RATES TO UK?

Postage costs to United Kingdom are based on weight.

There are two services available:

  1. Standard shipments of candles and wax melts (non-liquids) are shipped direct from our studio to the UK. Delivery is usually within 4-7 business days. We use Correos. The final part of the journey in the UK is always with Royal Mail or Parcel Force.
  2. If your order includes reed diffusers, home and linen sprays, electric diffuser oils or soap/lotions, these must be shipped via Northern Ireland. UK boarders are restricting liquids from entering mainland UK from EU countries. Orders shipped via Northern Ireland are delivered within 14-21 days.

STANDARD SHIPPING (excludes reed diffusers, home and linen sprays, electric diffuser oils and soaps/lotions). Estimated delivery 4-7 Business Days.

0.01-0.5KG: €6.83
0.5-1KG: €8.00
1KG-2KG: €10.18
2KG-4KG: €24.32
4KG-7KG: €35.00
7KG-12KG: €43.86
12KG-13KG: €46.26
13KG-14KG: €48.65
14KG-15KG: €51.03
15KG-20KG: €53.43
20KG+: €61.57

SHIPPING VIA NORTHERN IRELAND (includes reed diffusers, home and linen sprays, electric diffuser oils and soaps/lotions). Estimated delivery 14-21 Business Days.

0.01-2KG: €22.00
2KG - 3KG:
€28.25
3KG-4KG:
€30.15
4KG-5KG:
€30.55
5KG-10KG:
€44.85
10KG-15KG:
€45.90
15KG-20KG:
€55.40

* Prices shown exclude Northern Ireland.

DO I PAY IMPORT FEES AND TAXES ON UK ORDERS?

When you spend under €135 (including delivery) there are no import fees, duties or taxes to pay when your order arrives at UK boarders. When you spend over €135 there will be additional fees (VAT) to pay to UK customs.

SHIPPING RATES TO NORTHERN IRELAND?

Postage costs to Northern Ireland are based on weight.

ORDERS OVER £160 ENJOY FREE SHIPPING (UPS 4-7 business day delivery)

ORDERS UNDER £160

(Shipping costs based on weight)

0.01-2KG: €13.60
2KG-3KG: €14.80
3KG-4KG: €15.70
4KG-5KG: €16.10
5KG-15KG: €25.90
15KG-20KG: €32.60

DO I PAY IMPORT FEES AND TAXES ON ORDERS TO NORTHERN IRELAND?

No. Northern Ireland is included within the EU. So, parcels shipped from our base in Eastern Spain, will arrive with no fees, duties or taxes to pay.

SHIPPING COSTS TO SOUTHERN IRELAND?

Postage costs to Southern Ireland are based on weight.

0.01KG-0.5KG: €12.76
0.5KG-3KG: €19.48
3KG-5KG: €20.57
5KG-15KG: €37.99
15KG-20KG: €49.01
20KG+: €113.14

SHIPPING COSTS TO BELGIUM?

Postage costs to Belgium are based on weight.

We ship with UPS or TNT. Delivery estimate within 4-5 business days.

0.01-0.5KG: €12.46
0.5KG-2KG: €14.04
2KG-4KG: €16.58
4KG-16KG: €28.48
16KG-20KG: €37.03
20KG-29KG: €66.57
29KG+: €93.81

SHIPPING RATES TO SWEDEN?

Postage costs to Sweden are based on weight.

0.01-0.5KG: €12.76
0.5KG-1KG: €20.06
1KG-2KG: €28.77
2KG-3KG: €30.60
4KG-4.5KG: €39.12
4.5KG-5KG: €42.36
5KG-15KG: €43.06
15KG-20KG: €39.50
20KG+: €46.02

SHIPPING RATES FOR THE REST OF EUROPE?

ORDERS OVER €130 ENJOY FREE SHIPPING.

ORDERS UNDER €130:

POSTAGE COSTS ARE BASED ON WEIGHT.

0.01-2KG: €7.95
2KG-10KG: €11.95

SHIPPING RATES TO NETHERLANDS?

Postage costs to Netherlands are based on weight.

We ship with UPS, DHL & DPD. Delivery estimate within 3-5 business days.

0.01-0.5KG: €12.46
0.5KG-3KG: €15.49
3KG-4KG: €16.58
4KG-5KG: €17.06
5KG-20KG: €27.30
20KG+: €33.60

SHIPPING RATES TO DENMARK?

Postage costs to Denmark are based on weight.

We ship with DPD and UPS. Delivery estimate within 3-7 business days.

0.01-0.5KG: €16.09
0.5KG-2KG: €17.67
2KG-3KG: €19.48
3KG-4KG: €20.47
4KG-6KG: €28.05
6KG-15KG: €37.99
15KG-20KG: €49.01
20KG+: €46.24

WHEN WILL YOU SHIP MY ORDER?

We ship orders Monday through Friday only.

Orders ship up to 72 business hours after they are placed. Orders are not shipped on Saturdays, Sundays, or Spanish National or Local Holidays, relevant to the region of Fox & Wolf HQ. Once your order has been shipped, you will receive tracking information by email. If, for some reason, you don't receive this information please get in touch with us via the chat button.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we ship within most of Europe. But unfortunately there are a few places that we have decided not to ship too. And these include the United States, Australia, the Far East, the Middle East, the continent of Africa, Canada and Malta. The only reason for this is the cost of shipping.

If a shipping option is not available at checkout, please chat with us via the chat button or call +34965648468

FREE SHIPPING T&C's

When you qualify for free shipping, we absorb the cost to ship your order from within your purchase.

However we can only absorb this cost once per transaction.

If your order is returned to us and needs to be resent, we will ask you to cover this cost.

If the order is subject to customs fees, taxes or duties and it is retuned, we will offer a refund (less shipping costs that we incurred) or arrange redeliver at your cost.

We aim to dispatch all orders within 5 business days. However, in most cases, this is in less than 24 business hours.

RETURNS / LOST ITEMS

WHAT IS YOUR RETURN / EXCHANGE POLICY?

Fox & Wolf is not responsible for any damages that occur once you have received the products and inspected them. You have 24 hours to make a complaint about any damages caused during transit. And these must be submitted in writing via email. We ask for photographic evidence of any damages.

If damage isn't visible in photographic evidence, we will arrange collection of the item. When we have received the item and examined it, if there is a fault, we will issue an alternative item. 

We do not refund on wholesale orders, and there will be no refund or exchange based on product scent or colouration, due to the hand made nature of our products. There will be slight variations in wax colour etc..

Fox & Wolf only replace, exchange or refund products that have been purchased through our web store.

WHAT DO I DO ABOUT A LOST OR DAMAGED ORDER?

If you suspect your order has been lost in transit, please reach out to us via the chat button or leave us a message. We will then contact the courier used for your order.  Fox & Wolf is not responsible for lost or stolen packages once they are received at your location. Fox & Wolf is not responsible for incorrect shipping information at checkout.

All claims for damages must be reported to Fox & Wolf within 24 hours of receipt of your products. Please provide supporting photos/documentation for any damages you wish to report. Once we have looked at the evidence in detail we will contact you with the outcome. The outcome will either be: 1) a refund to your original payment method or 2) a dispute based on our findings.

We do not refund postage costs, only those relating to the purchase price of the products.

ORDERING

I’M HAVING TROUBLE PLACING AN ORDER, CAN SOMEONE HELP ME?

Absolutely. Just give us a call on 
ES: +34965648468 
UK: +442080640474

Or chat with us via the chat button on every page of our online store. 

DO YOU OFFER WHOLESALE DISCOUNTS?

Yes we do. We have a volume discount system. To find out more please contact us on:

ES: +34965648468 
UK: +442080640474

Or chat with us via the chat button on every page of our online store. 

PRODUCTS

ARE ALL FOX & WOLF PRODUCTS VEGAN?

We have done everything we can to ensure that the ingredients that go into our products are vegan. Can we 100% guarantee that they are vegan in every way? Unfortunately not… we’d LOVE to, but we have to be 100% honest and transparent with you.. it’s how we are! The reason that we word it this way is this…  we only use ingredients in our products that have not been, and are not, tested on animals. There are no animal derived ingredients in our products.  We even make sure that the glue on our labels and packaging is vegan. But, what we cannot guarantee, are things like the paint on our candle glass. Very few companies are 100% transparent about all of their manufacturing processes. This is due to protection of their USP and IPR. But as vegans ourselves, we do our very best to ensure that Fox & Wolf products are cruelty free and free from animal derived products. We find that claiming anything as 100%, is a very difficult thing to do.

ARE FOX & WOLF CANDLES STRONG?

Yes is the really short answer, but the scent throw of any aromatic product is dependant on a few things. Firstly, the size of your room. Secondly, how you burn your candles or where you place products like reed diffusers.

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